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Working Theory

Who you’ll work with

Working Theory is a small practice by design. Every engagement is scoped and led by a principal: the person you meet on the first call is the person on site with your team. No handoffs to juniors, no rotating account managers.

Headshot of Levi Johnson

Levi Johnson

Founder & Principal Consultant

Levi spent years leading program management at a UX research firm that studies how people actually use AI products: hundreds of hours watching real businesses and real users adopt these tools, and seeing exactly where rollouts stick and where they stall.

Eight years of managing teams and programs sit behind that, many of them fully remote, alongside research into AI adoption across a wide range of industries: automotive, education, and clinical work among them. The throughline is the same everywhere: understand how the work actually gets done, then improve it without breaking what already works.

Levi lives in North Salt Lake and would rather sit at your front desk than behind a slide deck.

The first call is with a principal, not a sales rep.

Twenty minutes, free. Tell us what's eating your team's time and we'll tell you honestly whether we can help.

Book a free intro call